Subscription & Monthly Refill Policy
AUTOMATIC REFILL AND SUBSCRIPTION POLICY
By purchasing a subscription product from Cerevia you agree to the terms of our Automatic Refill Policy outlined below. Please read this carefully before subscribing.
Frequency and Amount
You will be billed every 30 days at the amount shown during checkout. This amount may include applicable taxes and shipping fees where applicable.
The price displayed at the time of your initial subscription order is the price you will be charged on each recurring billing cycle unless we notify you of a price change in advance.
Recurring Charges
When you subscribe to a Cerevia product you will be charged automatically on a recurring basis every 30 days. Charges will continue unless and until you cancel your subscription in accordance with the terms below.
Adding a monthly refill subscription is entirely optional and can be selected or removed before and during checkout. You are never required to subscribe to purchase from us.
After subscribing you will receive an email confirming your subscription details and your first order. Please save this email as it contains important information about managing your subscription.
Managing or Cancelling Your Subscription
You may cancel your subscription at any time before the next order is created by doing one of the following.
Clicking the cancellation link in your subscription confirmation email.
Logging into your customer account portal at trycerevia.store and managing your subscription directly.
Contacting us at help@trycerevia.store and requesting cancellation. Please include your full name and order number for faster processing.
We are committed to full transparency and giving you complete control over your subscription at all times.
Deadline to Cancel
To avoid being charged for your next shipment you must cancel your subscription at least 24 hours before your next scheduled billing date.
Cancellation requests received less than 24 hours before the next billing date cannot be guaranteed to take effect before that charge is processed.
Renewal and Order Creation
Each scheduled refill automatically creates a new order on your billing date.
Once a new subscription order has been created it cannot be cancelled as it is immediately prepared for processing and shipment. This is consistent with our standard order cancellation policy.
All orders generated after your initial subscription registration are considered valid and final and will be processed and billed accordingly.
Subscription Refund Eligibility
Our 90-Day Satisfaction Guarantee applies to your first subscription shipment only. Subscription renewals that occur after the 90-day guarantee window are not eligible for refunds under any circumstances.
Failure to cancel prior to a renewal billing date does not constitute grounds for a refund. It is the customer's sole responsibility to manage and cancel their subscription before the renewal date if they no longer wish to be charged.
Please refer to our full Refund Policy at trycerevia.store for complete details on refund eligibility.
Billing Information
You are responsible for providing current, complete, and accurate billing information at the time of subscription. You are also responsible for keeping your payment method and account information up to date to ensure uninterrupted processing of your subscription orders.
Updates to your billing information can be made through your customer account portal at trycerevia.store or by contacting us at help@trycerevia.store.
Price Changes
We reserve the right to change subscription pricing at any time. If we change the price of your subscription we will notify you by email at least 7 days before the change takes effect. Your continued subscription after receiving this notice constitutes your acceptance of the new price. If you do not agree to the new price you may cancel your subscription before the change takes effect.
Contact Us
For all subscription inquiries, cancellation requests, and billing questions please contact us.
Cerevia
Email: help@trycerevia.store
Website: trycerevia.store
We aim to respond to all inquiries within 1 business day. For time-sensitive subscription matters including cancellation requests please include your full name, order number, and next billing date in your email so we can prioritize your request.