Shipping Policy
Thank you for shopping with Cerevia. We are committed to providing a smooth and transparent shipping experience. Please read our policy carefully to understand how and when your order will be processed and delivered.
Order Processing Time
All orders are processed within 1 to 2 business days. Most weekday orders placed before noon are processed within 24 hours.
Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume such as product launches or promotional events processing may take slightly longer than usual. We will notify you by email if your order is affected by any significant delay.
Delivery Time
After your order has been dispatched standard delivery takes approximately 8 to 14 business days depending on your location.
Delivery times may vary due to your location, customs procedures, postal service conditions, carrier delays, or other circumstances beyond our control. These timeframes are estimates and are not guaranteed delivery dates.
Shipping Rates
Shipping charges are calculated based on your location and order details and will be displayed at checkout before you complete payment. You will always see your shipping cost before being charged.
Order Tracking
All orders include tracking information. Once your order has been packed and handed off to our fulfillment partners you will receive a shipping confirmation email containing your tracking number.
You can use your tracking number at any time to check the current status and location of your shipment. If you do not receive a shipping confirmation email within 3 business days of placing your order please check your spam folder or contact us at help@trycerevia.store.
International Shipping
We ship worldwide.
In certain countries including but not limited to Canada and Brazil customs taxes or import duties may apply upon arrival of your package. These charges are the sole responsibility of the buyer and are not included in your order total at checkout. We are unable to predict or control customs fees as they are determined by the destination country's customs authority.
International delivery times may vary depending on the destination country and any applicable customs procedures. Customs clearance can add several business days to your estimated delivery time.
We are not responsible for delays caused by customs procedures or import regulations in the destination country.
Failed Deliveries and Missed Packages
If you are not available at the time of delivery your package may be redirected to a local pickup point and held for up to 7 days before being returned to one of our international warehouses.
In cases of failed delivery due to an incorrect shipping address provided at checkout or recipient unavailability we reserve the right to charge a redelivery fee equivalent to $5 USD or the original shipping cost whichever is higher.
If the package cannot be retrieved and additional product or handling charges are incurred these costs may also be passed on to the buyer.
Please ensure your shipping address is accurate and complete at the time of purchase. We are unable to modify shipping addresses after an order has entered fulfillment. If you notice an error in your shipping address please contact us immediately at help@trycerevia.store. We will do our best to update it if the order has not yet been dispatched.
Lost or Undelivered Packages
If your package does not arrive within the estimated delivery window please wait an additional 3 to 5 business days before contacting us as tracking information can sometimes lag behind actual delivery.
If your package is confirmed lost by the carrier please contact us at help@trycerevia.store with your order number and tracking information. We will initiate an investigation with the carrier and work to resolve the issue as quickly as possible.
We are not responsible for packages lost or undelivered due to incorrect shipping information provided at the time of order.
Damaged Packages
If your order arrives damaged please contact us at help@trycerevia.store immediately upon receipt. Include your order number, a description of the damage, and photos of the damaged packaging and product. We will evaluate the issue promptly and make it right.
Contact Us
For all shipping inquiries please contact us.
Cerevia
Email: help@trycerevia.store
Website: trycerevia.store
We aim to respond to all inquiries within 1 business day.