Privacy Poilicy
Last updated: October 4, 2026
This Privacy Policy describes how Cerevia ("we," "us," or "our") collects, uses, and shares information about you when you visit our website at trycerevia.store, make a purchase, or interact with us in any way. Please read this carefully. By using our website you agree to the practices described below.
1. INFORMATION WE COLLECT
We collect information you provide directly to us and information we collect automatically when you use our website.
Information you provide to us:
Name and contact information including email address, phone number, shipping address, and billing address.
Payment information including credit card or debit card details processed securely through our payment processor. We do not store full card numbers on our servers.
Order details and purchase history.
Communications you send us including customer service inquiries and any messages submitted through forms on our website.
Information collected automatically:
Device information including browser type, operating system, and device identifiers.
IP address and general location data derived from your IP address.
Pages visited on our website, time spent on pages, and links clicked.
Referring URLs and search terms that led you to our site.
Cookie data and similar tracking technologies described further in Section 3.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes.
To process and fulfill your orders and send order confirmations and shipping updates.
To communicate with you about your account or purchases.
To respond to your questions and customer service requests.
To send promotional emails and marketing communications. You can opt out at any time by clicking the unsubscribe link in any email we send you.
To improve our website and product offerings based on how visitors use our site.
To detect and prevent fraud and unauthorized transactions.
To comply with our legal obligations.
To run advertising campaigns and retargeting on platforms including Facebook Instagram and Google.
3. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to operate and improve our website and to deliver relevant advertising to you on other platforms.
Cookies are small text files stored on your device when you visit our site.
We use the following types of cookies.
Essential cookies are required for the website to function including cart and checkout functionality. Without these cookies our website cannot operate properly.
Analytics cookies help us understand how visitors interact with our site. We use Google Analytics for this purpose.
Marketing cookies are used to track visitors across websites for the purpose of displaying relevant advertising. We use the Meta Pixel and Google advertising tags for this purpose.
Preference cookies remember your settings and preferences across visits to our site.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website including the ability to add items to your cart or complete a purchase.
You may also opt out of interest-based advertising by visiting optout.aboutads.info or optout.networkadvertising.org.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties.
We may share your information with the following categories of third parties.
Service providers who help us operate our business including payment processors, shipping carriers, email marketing platforms, and customer support tools. These providers are contractually required to protect your information and may only use it to provide services to us on our behalf.
Advertising platforms including Meta which operates Facebook and Instagram and Google. We share data with these platforms to run targeted advertising campaigns. This may include hashed email addresses and event data collected from your visit through the Meta Pixel and Google tags.
Analytics providers including Google Analytics to help us understand website traffic and usage patterns.
Legal and regulatory authorities. We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users or the public.
Business transfers. In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity as part of that transaction.
5. FACEBOOK PIXEL AND META ADVERTISING
Our website uses the Meta Pixel, a tracking tool that allows us to measure the effectiveness of our advertising campaigns and retarget visitors with relevant ads on Facebook and Instagram.
The Meta Pixel may collect information about actions you take on our website including pages viewed, products viewed, items added to cart, and purchases completed. This data is transmitted to Meta and used in accordance with Meta's own Data Policy.
You can learn more about how Meta uses your data and adjust your advertising preferences at facebook.com/about/ads.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this policy. This includes the time needed to provide you with our products and services, comply with legal obligations, resolve disputes, and enforce our agreements.
Order records are typically retained for a minimum of seven years for tax and accounting compliance purposes.
If you request deletion of your information we will delete or anonymize it within a reasonable period subject to any legal obligations that require us to retain certain records.
7. YOUR RIGHTS AND CHOICES
Depending on where you are located you may have the following rights regarding your personal information.
Access. You may request a copy of the personal information we hold about you.
Correction. You may request that we correct inaccurate or incomplete information we hold about you.
Deletion. You may request that we delete your personal information subject to certain legal exceptions such as our obligation to retain order records.
Opt out of marketing. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send or by contacting us directly.
Data portability. You may request a copy of your data in a commonly used machine-readable format where technically feasible.
Withdraw consent. Where we rely on your consent to process your information you have the right to withdraw that consent at any time without affecting the lawfulness of any processing we conducted before the withdrawal.
To exercise any of these rights please contact us at the information provided in Section 15 of this policy.
8. CALIFORNIA RESIDENTS — CCPA
If you are a California resident you have additional rights under the California Consumer Privacy Act.
You have the right to know what categories of personal information we collect, use, disclose, and sell about you.
You have the right to request deletion of personal information we have collected from you subject to certain exceptions.
You have the right to opt out of the sale of your personal information. We do not sell personal information as that term is defined under the CCPA.
You have the right not to be discriminated against for exercising any of your CCPA rights.
To submit a request under the CCPA please contact us at the information in Section 15. We will verify your identity before processing your request. We will respond to verified requests within 45 days.
9. EUROPEAN RESIDENTS — GDPR
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal data in accordance with the General Data Protection Regulation and applicable national data protection laws.
Our legal bases for processing your personal information include the following.
Performance of a contract. We process your information to fulfill orders you have placed with us and to provide you with customer support.
Legitimate interests. We process certain information based on our legitimate interests in improving our products and services, preventing fraud, and running our business effectively.
Consent. We rely on your consent for certain marketing communications and for certain cookie usage. You may withdraw your consent at any time.
Legal obligation. We process certain information to comply with applicable laws and regulations.
You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not processed your personal data in compliance with applicable law.
10. CHILDREN'S PRIVACY
Our website is not directed to children under the age of 13 and we do not knowingly collect personal information from children under 13 without verifiable parental consent.
If we become aware that we have inadvertently collected personal information from a child under 13 we will take prompt steps to delete that information from our records.
If you are a parent or guardian and believe we may have collected information from your child under 13 please contact us immediately at the information in Section 15.
11. SECURITY
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our website uses SSL encryption for all data transmission. Payment information is processed through PCI-compliant payment processors. We do not store complete credit card numbers on our servers.
We regularly review and update our security practices to address evolving threats.
However no method of transmission over the internet and no method of electronic storage is completely secure. While we work hard to protect your personal information we cannot guarantee its absolute security. If you believe your information has been compromised please contact us immediately.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of those websites and we encourage you to review their privacy policies before providing any personal information to them.
This Privacy Policy applies only to information collected by our website at trycerevia.store.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, our products, or applicable laws.
When we make material changes we will update the date at the top of this page. For significant changes we may also notify you by email if we have your email address on file.
We encourage you to review this policy periodically to stay informed about how we collect and use your information. Your continued use of our website after the posting of changes constitutes your acceptance of the updated policy.
14. DO NOT TRACK
Some browsers include a Do Not Track feature that signals to websites that you do not want your browsing activity tracked across sites. Our website does not currently respond to Do Not Track browser signals.
You may still limit certain tracking through the cookie controls and advertising opt-out mechanisms described in this policy.
15. CONTACT US
If you have questions about this Privacy Policy, want to exercise your rights, need to report a concern about how we handle your information, or want to submit a CCPA or GDPR request please contact us.
Cerevia
Email: support@trycerevia.store
Website: trycerevia.store
We will respond to all inquiries within 30 days. For GDPR-related requests we will respond within the timeframes required by applicable law. For CCPA requests we will respond within 45 days with the option to extend by an additional 45 days when reasonably necessary.
Section 16 — MEDICAL DISCLAIMER AND LIMITATION OF LIABILITY
The information provided on this website and through our products is for informational and educational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Cerevia is a dietary supplement. It is not a pharmaceutical drug and has not been evaluated by the Food and Drug Administration for the diagnosis, treatment, cure, or prevention of any disease or condition including autism spectrum disorder.
Results described in testimonials, case studies, advertising materials, or any other content on this website reflect individual experiences and are not typical or guaranteed. Individual results will vary depending on a wide range of factors including but not limited to the child's age, diagnosis, severity of symptoms, existing health conditions, medications, and other factors outside our control.
We make no representations or warranties that our product will produce any specific outcome for any individual child.
Consult a qualified healthcare provider before starting any new supplement. This is especially important if your child has a diagnosed medical condition, is currently taking prescription medications, or is under the care of a physician, specialist, or therapist of any kind. Do not discontinue any prescribed medication or therapy on the basis of information found on this website or in our advertising materials.
Cerevia, its owners, officers, employees, affiliates, advertisers, and agents expressly disclaim all liability for any adverse effects, outcomes, losses, damages, or harm of any kind arising from or related to the use of our products or reliance on any information provided on this website or in our marketing materials.
By purchasing and using our product you acknowledge that you have read this disclaimer, that you understand it, and that you accept full responsibility for your decision to use this product including any decisions related to the health and care of your child.
Cerevia is not responsible for the health, safety, outcomes, or wellbeing of any individual including minors who consume our product. Parental and guardian discretion is required. Use of this product is entirely at your own risk.
Nothing on this website constitutes medical advice. Always seek the guidance of a qualified healthcare professional with any questions you may have regarding your child's health or a medical condition.