Cancel or Change Your Order
If you need to modify your order please act quickly. Once your order has been processed changes or cancellations may no longer be possible. We begin fulfilling orders rapidly to ensure fast delivery and our ability to make changes after submission is limited.
Order Changes
To modify items in your order or update your shipping address please contact us within 3 hours of placing your order.
Requests received after this 3-hour window cannot be guaranteed as your order may have already entered our fulfillment process and been handed off to our shipping partners.
To request a change contact us immediately at help@trycerevia.store with your order number in the subject line and a description of the change you need. We will do everything we can to accommodate your request if the order has not yet been dispatched.
Order Cancellations
Orders can be cancelled within 3 hours of being placed. After this window orders automatically enter our fulfillment queue and cannot be cancelled as processing and shipment begin immediately.
To request a cancellation within the 3-hour window contact us immediately at help@trycerevia.store with your order number and the word CANCEL in the subject line so we can prioritize your request.
If your order cannot be cancelled because it has already entered processing or shipment you remain eligible to return the products once delivered provided all conditions in our Refund Policy are met.
After Shipping
Once your order has shipped it cannot be changed or cancelled.
If you have changed your mind about your purchase you may still return the items after delivery in accordance with our Refund Policy. Please visit our Refund Policy page for full details on how to initiate a return or request a refund under our 90-Day Satisfaction Guarantee.
Contact Us
For all order change and cancellation requests please contact us as soon as possible.
Cerevia
Email: help@trycerevia.store
Website: trycerevia.store
We aim to respond to all inquiries within 1 business day. For time-sensitive requests including order changes and cancellations please include your order number and the nature of your request in the subject line of your email so we can prioritize it.